Refund Policy

Last Updated: November 27, 2023

LuTAverse.com (referred to as "Verse", "LuTAverse," "we," "us," or "our"). Our Refund Policy outlines the terms and conditions related to refunds for our courses and services. Please read this policy carefully before making any purchases. By using our website and services, you agree to comply with this Refund Policy.

1. Course Refunds

a. 3-Day Money-Back Guarantee:

• LuTAverse.com offers a 3-day money-back guarantee for courses. If you are unsatisfied with your course purchase, you may request a refund within 3 days of the purchase date.

b. Eligibility Criteria:

• To be eligible for a refund, the course must be purchased directly through LuTAverse.com. Courses purchased through third-party platforms are subject to the refund policies of those platforms.

c. Refund Process:

• To request a refund, contact our support team at hello@lutaverse.com within the 3-day period. Include your order details and a brief explanation of the reason for the refund.

d. Exceptions:

• Refunds may not be issued in the following cases:
  • If more than 3 days have passed since the purchase date.
  • If a significant portion of the course has been completed.
  • If a course bundle or package has been partially consumed.
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2. Technical Issues

a. Refunds for Technical Problems:

• If you experience technical issues that prevent you from accessing the course content, and our support team is unable to resolve the problem within a reasonable timeframe, you may be eligible for a refund.

b. Refund Request Process:

• Contact our support team at hello@lutaverse.com to report technical issues and request a refund. Include details about the problem and any troubleshooting steps taken.
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3. Processing Time for Refunds

a. Refund Timeline:

• Refunds will be processed within 5-10 business days after approval. The time it takes for the refund to be credited to your account may vary depending on your payment method and financial institution.
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4. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at hello@lutaverse.com.

Note: LuTAverse.com reserves the right to update this Refund Policy. Any changes will be effective immediately upon posting on the website.

Thank you for choosing LuTAverse.com for your learning journey.

Enjoy your courses!